You should receive an automatic order confirmation within minutes of placing your order. Please review the confirmation and notify us of any errors immediately. We are not responsible for incorrect information that has been supplied by the customer. Please review our RETURN POLICIES before placing your orders to avoid misunderstandings. If you DO NOT receive an order confirmation, you may have entered an incorrect email address or your mailbox may have spam blockers or other setting that block mail. Please contact us via email TeddyGirl@aol.com if you did not receive a confirmation and we will investigate. Many e-mail service providers, including AOL, Hotmail and Yahoo!, have created spam filters to prevent unwanted messages from reaching your inbox. Unfortunately, these filters can also block e-mail messages you actually want to receive. To ensure continued receipt of our e-mails, you may want to add our e-mail address (teddygirl@aol.com) to your address book and reconfigure your spam filter, if you use one. If you do not receive an order or shipping confirmation email from us, it may be in a "blocked spam" folder in your email system. Below are specific recommendations based on which e-mail provider you use: For AOL subscribers Add us to your address book to receive our incoming e-mail messages: Click the “Address Book” button on the AOL Mail page. Click the “Add Contact” button. Type teddygirl into the “Screen Name” field and click “Save.” For AT&T subscribers AT&T uses Spam Blocker to automatically stop suspected unsolicited e-mail messages from reaching your mailbox. Unfortunately, this filter can mistakenly block real messages you want to receive, such as our TeddyGirl.com e-mails. Messages that are identified as possible spam are automatically deleted unless you choose the "Hold for Review" option. This option stores questionable messages for 3 days in a Web E-mail folder labeled “Screened Mail Folder.” To change your e-mail preference to "Hold for Review," follow these steps: Go to https://memberservices.att.net/msws/E-mailScreener. Log in with your username and password. Click on "Spam Blocker Options” or “Your Spam Blocker.” Select the “Hold for Review” option listed under "ON." Click the “Submit” button. If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to AT&T at this-is-not-spam@worldnet.att.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help AT&T improve their filtering technology. For BellSouth subscribers BellSouth uses MailGuard to shield its users from unwanted spam. Unfortunately, this filter can mistakenly block messages you want to receive, such as e-mails from TeddyGirl. Messages that MailGuard identifies as spam are automatically deleted unless you choose the "Review" option. The "Review" option stores spam for 7 days in a Web E-mail folder labeled MailGuard. To turn on the "Review" option so that suspected spam messages will be stored for 7 days in a MailGuard folder: Log in to BellSouth Web E-mail service, located at http://webmail.bellsouth.net. Enter your username and password. Click on "MailGuard Options" in the column on the left. Select the "Review for 7 days" option, listed under "ON." For Cablevision subscribers Occasionally, Cablevision mistakenly filters e-mails you want to see and routes them to your SpamAway bulk mail folder. Since SpamAway stores suspected spam for 7 days before deleting it, you can review all messages you receive. If a teddygirl@aol.com e-mail is incorrectly categorized as spam, please submit the e-mail to Cablevision at notspam@cv.net within 3 days of your receipt. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cablevision improve their filtering technology. For CompuServe subscribers Add us to your address book to receive our incoming e-mail messages: Click the “Address Book” button on the Mail page. Click the “Add Contact” button. Type teddygirl@aol.com into the “Screen Name” field and click “Save.” For Cox subscribers If you have activated Cox’s Spam Blocker, you may have configured this service to “Delete incoming junk e-mail.” This setting deletes suspected spam e-mails before you ever see them. Unfortunately, sometimes e-mails you want to receive, such as those from TeddyGirl.com, may be deleted mistakenly in the process. To prevent this, select the "Label Junk E-mail as Spam" option through your account’s Member Services. This setting will deliver all e-mail to your inbox, but messages that are suspected of being spam will include “spam” in the subject line of the e-mail. If Spam Blocker identifies our e-mails as spam, please submit this “false positive” to Cox at ThisIsNotSpam@cox.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Cox improve their filtering technology. For Comcast subscribers If you have enabled Comcast’s spam filtering, it can mistakenly block messages you want to receive, such as our e-mails. In fact, messages that Comcast identifies as spam are automatically deleted unless you choose the "Keep a Local Copy" option. This option creates a Webmail folder titled “Screened Mail,” where all the pieces of suspected spam are placed. To turn on the Screened Mail option: Sign in to Comcast Webmail and select “E-mail Options” from the menu on the left. Select “Spam Filter” from the “Mail Options” window. Click “Edit/View Spam Filters” from the “Comcast E-mail Settings” list. Select “Yes” to “Enable Spam Filtering.” To keep a copy of each message the spam filter removed from your inbox, select "Yes” to “Keep Local Copy.” This moves each spam e-mail to the “Screened Mail” folder. Click “Update” to enable spam filtering. Note that the Screened Mail folder is created the first time you receive a piece of spam, not as soon as you enable the Screened Mail option. If you find that our e-mails are incorrectly identified and filtered as spam, please forward one of our filtered e-mails to Comcast at this-is-not-spam@comcast.net. Although this will not immediately guarantee you will receive our e-mails in your inbox, it will help Comcast improve their filtering technology. For Earthlink subscribers Add us to your address book to receive our incoming e-mail messages: Click on the “Address Book” link in your Web Mail account. Click the “Add” button or “Add to Address Book” link. Fill in our e-mail address, teddygirl@aol.com Click the “Save” button at the bottom of your screen to save the address entry. For Hotmail subscribers Add us to your “Safe List” to receive our incoming e-mail messages: Click the “Options” link at the top right of your e-mail account. On the left side of the page, click “Mail,” and then click “Junk E-Mail Protection.” Click “Safe List.” Type teddygirl@aol.com into the open field and then click “Add.” For Mac.com subscribers If you see that our e-mails have been wrongly classified as junk, select the message and click the “Not Junk” icon in the toolbar. Or navigate the following path: Message > Mark > As Not Junk Mail. This will train the system to recognize that you want to receive our e-mail messages. For MSN subscribers Add us to your “Safe List” to receive our incoming e-mail messages: Click the “Options” link at the top right of your e-mail account. On the left side of the page, click “Mail,” and then click “Junk E-Mail Protection.” Click “Safe List.” Type teddygirl@aol.com into the open field and then click “Add.” For Optimum Online Webmail subscribers Occasionally, Optimum Online mistakenly filters e-mails you want to see and routes them to your bulk mail folder. This is called a “false positive.” If you see a teddygirl@aol.com e-mail falsely categorized as spam, check the box next to the message in your bulk mail folder, and then click the "This is not Spam" icon on the Webmail toolbar. If you already have the message open, simply click the "This is not Spam" icon on the toolbar within the message. In either case, once you click the icon, the message will be reported automatically to Optimum Online and relocated to your inbox. However, this will not immediately guarantee you will receive subsequent TeddyGirl.com emails in your inbox. For Road Runner subscribers Road Runner often blocks large ranges of IP addresses in an effort to protect its network from spam. Legitimate e-mail senders often get blocked in the process. It’s as if Road Runner were blocking all incoming phone calls from an entire area code because of problematic phone calls from a specific phone number. Other than complaining to Road Runner’s customer service, there isn’t much you as a Road Runner customer are empowered to do to fix this situation. We are taking steps to resolve the issue with Road Runner; however, in the meantime, you may want to subscribe to our e-mails using an alternate address. For USA.NET subscribers To configure your personal white list filters to ensure you’ll receive mail from Teddy Girl, Go into “Services” on the navigation bar on the left. Click “White List Filtering.” Select “Override” and click the “New” button. Type teddygirl to the right of the “Subject contains” option. Click “OK.” For Yahoo! and SBC subscribers Create a filter so that our e-mails always reach your inbox: Click the "Mail Options" link in the top right navigation bar in your e-mail account. Click "Filters" on the bottom left side of the page, under the Spam column. Click the "Add Filter" link. Type teddygirl@aol.com to the right of “From header contains:”. Choose the destination folder to which you would like the message delivered. The suggested destination is your inbox. Be sure to click the "Add Filter" button to put your new filter into effect.