We MUST have your correct BILL TO address for verification by your credit card company. This is the address where they send your monthly statement. Visa, Mastercard, & Discover require Billing Address Verification prior to processing. For security reasons, we only ship to the VERIFIED billing address OR VERIFIED alternate address listed on the account. If the billing and shipping address are different, please be sure both addresses are listed with your credit card issuer before placing an order: 1) Contact your credit card issuer at their customer service dept. Their contact information is located on the back of your card or on your monthly statement. 2) Let them know that you would like to add an authorized alternate shipping address to your account. The information will remain on file for future orders. If your card does not allow a 2nd address for shipping, it is beyond our control**. Shipping to a different address may delay order processing since it requires more personal attention and additional steps to contact the credit card issuer for authorization. If we cannot verify your billing or shipping address, your order may be cancelled without further contact or notice from TeddyGirl.com since we note these regulations on our order form and in our follow up email to customers. We do not charge your credit card if we cannot verify the order information. Please understand that these are security regulations for internet orders and card-not-present transactions. They have been established by Visa/MasterCard/Discover to insure your account's security. Not all online merchants follow the regulations, but as a 100% secure shopping site, we comply with all Internet "card not present" anti-fraud procedures. We hear time and again that "other companies didn't require this" but those other companies are not following security regulations required by all credit card issuers. Wouldn't you like to know your personal information is being treated with the utmost security and respect? You can be assured that when you shop at TeddyGirl.com we will diligently protect all credit card accounts rather than disregarding fraud prevention procedures in order to make a quick buck online. ** Many credit cards only allow shipping to the verified billing address for cardholder security; every issuer has their own policies. If your card issuer only allows one address on the account, we cannot ship to a different address. Many debit cards do not allow an alternate since they are considered "cash cards". Unfortunately, we will not know your issuer's policy until we contact them. |
 Women's Lingerie, Men's Lingerie, Plus Size Women's Lingerie, Plus Size Men's Lingerie, Crotchless Lingerie, Hosiery in Average & Queen Sizes Discreet Shipping & Billing by TGL Inc. Copyright Teddy Girl Lingerie, Inc., 1999-2012 |