The best way to contact us regarding website questions or orders is to email TeddyGirl@aol.com so that we can research your question and provide the best possible answer. We try to answer all email promptly with a personal reply, not a canned auto-responder. We do NOT accept phone orders! All orders must be placed through our secure server for address verification and CVV code verification. Our employees are not authorized to accept your CVV code. This code is only to be entered into a system by the person holding the card - this confirms the card is "In Hand" when the order is placed. If you have questions regarding a current order, you can contact us by phone. We do our best to answer all calls during the hours of 10 AM - 5 PM eastern time! We're not always available to catch the call since we're busy packing your orders. Our Telephone #: 727-442-6968 MAILING ADDRESS: Teddy Girl Lingerie PO Box 1472 Dunedin, FL 34697-1472